Back to Help CenterOnboarding

Creating and Configuring Your Gym

A complete walkthrough of setting up a gym profile, branches, and plans.

Add a new gym / branch

Navigate to Settings > Branches > Add Branch. Enter the branch name, address, and time zone. Each branch gets its own attendance device pairing and staff assignments, but shares the same billing account.

Configure membership plans

Go to Memberships > Plans > New Plan. Define the plan name, duration (monthly, quarterly, annual, or custom), price, and any add-ons like personal training sessions.

You can mark a plan as 'Featured' so it's highlighted to staff during sign-up, and set an automatic renewal reminder window (e.g. 7 days before expiry).

Set operating hours and holidays

Under Settings > Schedule, define your weekly operating hours per branch and mark holiday closures. This affects attendance validation and class scheduling.

Configure payment methods

Go to Settings > Payments to connect a payment gateway for online renewals, and enable cash/POS collection for in-person payments. Every transaction is logged automatically to your reports.